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Shipping Policy

blwck.com works with small manufacturers and artisans all across the world to source the coolest products at the prices that suit you. 

This results in all our orders being shipped to you from across the world - from Thailand and China to Morocco. However, we do ensure we can track our orders for your extra piece of mind. We proudly offer FREE worldwide shipping via e-packet. Please, note that we require 1 to 3 working days on average to fulfill your order before dispatching it.

Yet because your products are coming from so far away they often take 5 to 12 days to arrive. Please consider any holidays that might impact delivery times. So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

This does mean we ship worldwide, so you can shop with us wherever you are.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page

Please allow 2 to 4 working days for the tracking information to show.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.  So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at customerservice@blwck.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on Blwck, you are responsible for the cost of return shipping back to Blwck. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

Blwck is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.  If you have any further questions on how to do this please reach out to our customer support team at support@blwck.com.

 

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